Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. Purple Dot is the system we use that makes our pre-orders possible. As well as providing the technology to make pre-orders possible, they also provide you with updates and a self-serve portal to amend your pre-order.


Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

Upon placing your order you will receive a confirmation email, which will include instructions on cancelling or changing your pre-order via Purple Dot's Shopper Portal.

Please note that once your order has been processed and our team starts preparing your order for dispatch, you may no longer be able to change or cancel your order.